SHIPPING TERMS & CONDITIONS

  1. SHIPPING RATES

Spain and Portugal
Free of charge. There will no shipping charges for purchases made from Spain and Portugal.

Other countries
The shipping rates to other countries will depend on the package weight and the destination country. The exact shipping rate will be calculated during the on-line purchasing process and always before the payment is made.

  1. DELIVERY TIMES

The shipments will take place on working days, that is from Mondays to Fridays until 11.30am (UTC/GMT +1 hour). Any purchases taking place after this time will be processed the following working day.
Customers will be informed of the state of their order by e-mail and may track the shipment through their account at www.aplust.net for most shipping methods.

Spain and Portugal
Express courier. Delivery estimate: 2-3 days. Home delivery.
(Except Canarias, Baleares, Ceuta and Melilla: Standard Registered Mail. Delivery estimate: 8 days. Home delivery).

Europe
Standard courier. Delivery estimate: 3-10 days. Home delivery by Amazon Logistics.
Express courier. Delivery estimate: 2 days. Home delivery.

Except Norway and Switzerland:
Postal mail. Delivery estimate: 15-30 days. Non-registered. a+t is no way responsible for the shipping service. Packages up to 2kg.
Express courier. Delivery estimate: 2 days. Home delivery.

United States, Canada
Express courier. Delivery estimate: 3- 4 days. Home delivery.

Rest of the world:
Postal mail. Delivery estimate: 1-2 months. Non-registered. a+t is no way responsible for the shipping service. Packages up to 2kg.
Express courier. Delivery estimate: 4-5 days. Home delivery.

Delays may take place in the following cases: if the customer has given the wrong shipping address, if the customer was not at the given address at the time of delivery, if the package could not be delivered due to adverse weather conditions.
In the case of the loss of a package during shipping to the destination, a+t will resend the order to the customer free of charge.

 

  1. TERMS OF PAYMENT

Spain: by card (VISA o MASTERCARD), bank transfer, cash on delivery and PayPal.

Portugal: by card (VISA o MASTERCARD), PayPal and cash on delivery.

Rest of the world: by card (VISA o MASTERCARD) and PayPal.

All the transactions are carried out safely though a Secure Payment Gateway and in accordance with the current legislation concerning data protection (Organic Law 15/1999).

  1. RETURNS AND REFUNDS

a+t will accept the return of a paper publication in the case whereby the purchaser has received it in defective or damaged conditions providing that this circumstance is communicated in writing to the e-mail address orders@aplust.net, attaching a photograph of the damaged product, within 5 days of the delivery date. If these conditions have been met, a+t will undertake to forward another copy of the same publication free of charge.
In the case whereby the damaged or defective goods are publications in CD or PDF format, the customer will be entitled to receive a replacement copy free of charge.
a+t will accept cancellation of a purchase providing the order has not yet been shipped. Cancellation will be made by e-mail to orders@aplust.net.

If the customer receives a product they have not ordered, they should contact a+t at the email address orders@aplust.net and the product will be picked up from the address given by the customer.

If the customer receives a product which is not the product they ordered, they should contact a+t at the email address orders@aplust.net and the product will be picked up from the address given by the customer.

If the customer purchases the wrong product by mistake, and wishes to change it for a different product, the unwanted product must be returned in the same condition that it was received, paying the shipping costs. a+t will dispatch the product which the customer originally wanted and will pay the difference into the customer account. In the case whereby there is a negative difference, the customer will have to pay the respective quantity. The second product will be shipped on receipt of the unwanted product in the a+t head office.
If the customer purchases an online version of a publication or a subscription, in the event of any issues while viewing the publications, the user should contact us at help@aplust.net. If the user cannot correctly view the online publication, they should inform us within 24 hours of purchase and a+t will refund their money.

5. ONLINE PUBLICATIONS AND PDFS

a+t releases some publications in digital format:

  1. Online publications

To read the online publications purchased, the user should access their account on the a+t website and visit the Digital Library. This section contains all the online publications purchased and you will be able to read them online in the cloud. You will require an Internet connection for this.
If the user cannot correctly view the online publication, they should inform us within 24 hours of purchase and a+t will refund their money.

  1. Pdf projects

Once the customer has purchased the pdf project, they will receive both an e-mail confirming the purchase and an e-mail containing a download link for each pdf requested. In the event of the customer not receiving any e-mails, they should check the e-mails are not in the Spam Tray. If the e-mails are not being delivered to this tray either, please contact a+t at: orders@aplust.net.

Also, the customer will be able to view the pdfs in the Digital Library by accessing his account at www.aplust.net

  1. a+t magazine on Zinio

Any complaints or claims regarding purchases of the a+t magazine made on Zinio should be sent to the platform where the publication was acquired.

  1. a+t books on the app ArchPapers
Any complaints or claims regarding purchases of a+t books made using the app ArchPapers should be sent to the app Customer Support service.

 

Doubts and claims:
Email: orders@aplust.net
+34 945 134276




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a+t guarantees to fulfill that which is established by the Spanish Personal-Data Protection Act 15/1999 and all other applicable legislation. a+t adopts the technical, organizational, and security measures required to guarantee confidentiality and integrity of the information.
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